How hard can it be?
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My phone fell apart today and it got to a point I had to get a replacement. So I went to a privately owned electronics reseller in London.
They had a huge choice of various models and brands and I had a hard time to choose one.
I approached one of the sellers and told him: "I need the simplest phone with no gimmicks, it has to offer two things,
good sound quality and simple menu for text messaging."
I was hoping for an exhaustive expertise and an overview of various models and brands.
What I got was a simple: "I don't know, give me ...